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Privacy Policy

Last updated: July 2026

This policy describes what personal data we collect through the website https://doncheva.bg, why we process it, and what rights you have under Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian data protection law.

1. Data controller

Dr. Donika Doncheva, address 40 Sv. Sv. Konstantin i Elena Blvd, 9000 Varna, Bulgaria, email dr.d.doncheva@gmail.com, phone +359 89 4026030.

2. What data we collect

  • Data you provide voluntarily through the contact form: name, phone, email, message and selected service.
  • Technical data when you visit the Site (e.g. via Google Analytics): device type, approximate location, page behaviour.

3. Purposes of processing

  • Responding to inquiries and arranging appointments for examinations or procedures.
  • Improving the Site's content and functionality based on anonymised statistics.

4. Legal basis

We process your data based on your consent (when you fill in the form) and our legitimate interest in improving our services.

5. Retention period

Inquiry data is stored for up to 12 months from the last contact, unless you are a patient of the practice — in which case the retention periods required by medical legislation apply.

6. Sharing of data

We do not sell or share your personal data with third parties, other than service providers (e.g. email hosting, analytics tools) necessary for the Site to function, subject to appropriate safeguards.

7. Your rights

  • The right to access the data collected about you
  • The right to correct inaccurate data
  • The right to erasure ("the right to be forgotten")
  • The right to object to processing
  • The right to lodge a complaint with the relevant data protection authority

8. Cookies

The Site may use cookies to analyse traffic via Google Analytics. You can manage your cookie preferences through your browser settings.

9. Contact

For questions about this policy or to exercise your rights, write to us at dr.d.doncheva@gmail.com.

This document is a sample template and does not constitute legal advice. We recommend having it reviewed by a lawyer before publishing the site live, especially given the sensitivity of medical data.